Job Assistant Manager/Customer Care Manager - The Dog Stop

The Dog Stop® Cumming-Midway is looking for an enthusiastic Assistant Manager/Customer Care Manager with extensive retail and customer service experience to join the team at our brand-new doggie-day care and boarding facility! Knowledge of the dog care industry is a strong plus but not required provided the candidate is capable of quickly learning the ins and outs of our services and our complete product line. We do require a positive attitude, outgoing personality, dedication to providing an unparalleled experience for our clientele, and, of course, a love of dogs.

Assistant Manager responsibilities will include but are not limited to:

• Meeting Sales Goals
• Merchandising Products
• Inventory Tracking
• Product Research
• Developing Customer Relationships
• Client Tours
• Management of Client Database and Corresponding Filing
• Staffing: Teambuilding, Management and Accountability
• Social Media Content Creation and Management

Customer Care Manager responsibilities will include but are not limited to:

• Gain a thorough understanding of all services provided at The Dog Stop.
• Clearly articulate and communicate the advantages of our services to potential clients.
• Promote and sell dog care services and memberships to new clients.
• Develop and execute effective social media strategies for the location(s).
• Manage and optimize marketing and advertising budgets to ensure effective outreach.
• Design, implement, and monitor guerrilla marketing campaigns.
• Coordinate the referral program to drive new client acquisitions.
• Convert leads into in-person interview at the location(s).
• Turn successful interview interactions into membership sales or service bookings.
• Conduct store tour to introduce prospective pet parents to all of our services during interview
• Serve as the point of contact between potential clients and the location(s), managing ongoing communication.
• Meet and exceed agreed-upon sales targets and timelines.
• Evaluate market trends and opportunities, track sales progress, and provide regular status updates.

Necessary Qualifications:

• 1-2 years experience in retail & customer service, preferably 1 yr supervisory role
• 3 professional references
• Excellent communication skills
• Basic computer skills
• Basic marketing skills to support TDS’s traditional and social media platforms
• Flexible schedule and ability to work weekends

Apply today to join a great team working to provide the best dog care available in this booming industry.

The Dog Stop® Cumming-Midway | Dog Boarding, Daycare, Dog Grooming